FAQ | Del Mar Watches – Your Questions Answered

Del Mar Watches FAQ

Crafted for Performance and Style

Find answers to your questions about operating your Del Mar Watch, repairs, and more on our Customer Service page.

General Product Information

Q: How Do I Operate My Del Mar Watch?

A: Choose your watch type for detailed instructions:

Nautical Dial
Nautical Face
Set Date & Moon Phase
Chronograph Models
- Models: 50208, 50209, 50213, 50214
- All other models
Digital Tide Watch

Q: What makes Del Mar Watches unique?
A: Del Mar Watches are designed with precision and durability perfect for outdoor enthusiasts. With water-resistant designs, modern aesthetics, and specialized collections, our watches blend performance with style.

Q: Are Del Mar Watches water-resistant?
A: Yes! Most of our watches offer water resistance from 100M to 500M, ideal for swimming, diving, and other water adventures.

Q: Does Del Mar offer watches for women and children?
A: Absolutely! We offer Ladies’ Companion Watches and the Youth Voyager Collection, featuring stylish, durable designs for young adventurers.

Orders and Shipping

Q: How long does shipping take?
A: Orders typically ship within 2-3 business days. Delivery times vary depending on your location and the shipping method selected at checkout.

Q: Can I track my order?
A: Yes! Once your order ships, we’ll send you a tracking number. Use it to monitor your package every step of the way until delivery.

Q: Do you ship internationally?
A: Currently, we only ship within select regions. For specific shipping availability, please review, shipping policy.

Returns and Warranty

Q: What is your return policy?
A: We offer hassle-free returns within 14 days of purchase. Items must be unworn, in original packaging, and include proof of purchase.

Q: How do I initiate a return?
A: Contact our Customer Service team for instructions. We’ll provide a return shipping label, if the product purchased meets our return criteria.

Q: Do Del Mar Watches come with a warranty?
A: Yes. Every Del Mar Watch comes with a limited manufacturer’s warranty. Visit our Warranty page for full details.

Repairs and Maintenance

Q: Where Do I Send My Del Mar Watch for Repair?
A: Visit the Customer Service Page for repair instructions and shipping information.

Q: What Is the Cost of Repairs to My Del Mar Watch?
A: Please visit the Customer Service Page for repair costs and instructions.

Q: How do I care for my watch?
A: To maintain your watch, avoid exposing our watches to extreme temperatures and chemicals. Rinse with fresh water after exposure to saltwater and store it in a dry place.

Promotions and Discounts

Q: Do you offer discounts for repeat buyers?
A: Absolutely! We value our loyal customers. Share your Del Mar experience with friends and join our email list to unlock exclusive specials, discounts, early access to new collections, and more.

By subscribing, you’ll stay updated on:

Exclusive discounts for repeat buyers
Limited-time promotions and holiday offers
First look at new product launches
Tips and stories from fellow outdoor enthusiasts

Join our email list today and enjoy rewards tailored just for you!

Why Del Mar?

Q. I need photos of Del Mar Watches
A. Access our Media Kit with web-friendly images and 300 DPI photos.

Q. What is a SuperGlo?
A. SuperGlo refers to the tritium-filled sealed tubes used on the 12 markers and hands of Del Mar Watches for enhanced visibility in low light.
Explore our Long Life Exclusive SuperGlo Collection..-

Q. What are Del Mar Life Long Batteries?
A. Del Mar Watches use long-life lithium batteries that can last up to 3 years, depending on the watch model.

Q. How do I get in touch with Del Mar Watches?
A. Complete our Contact Form, and our team will respond promptly.

Privacy Policy

Q: How does Del Mar Watches protect my personal information?
A: At Del Mar Watches, your privacy is our priority. We are committed to safeguarding your personal information and ensuring it is used responsibly.

What Information We Collect:

Personal details like your name, email address, and shipping information when placing an order
Payment information for processing your purchase
Data collected through cookies to improve your browsing experience

How We Use Your Information:

To process and fulfill your orders
To send updates, promotions, and relevant information (with your consent)
To improve our website and customer service

Third-Party Sharing:
We do not sell or rent your personal information to third parties. However, we may share data with trusted partners to process payments, ship orders, or improve our services.

Your Rights:
You have the right to access, update, or delete your personal data. Contact us at delmar@delmarwatches.com if you wish to exercise these rights.

For more details, please visit our Privacy Policy page.

Terms of Service

Q: What are the terms and conditions for using the Del Mar Watches website?
A: By using the Del Mar Watches website, you agree to our Terms of Service, which govern your access to and use of our site, products, and services.